KPI & SLA Engine

The system allows to provide information on labor productivity at the course level, providing information to appropriate employees and managers, thereby making decisions to adjust appropriate behavior to optimize work efficiency.

Measurement information includes the number of documents, the complexity of the documents, the quality of work (fast or slow, many or few errors, good or bad impression), implementation time, revenue generated, KPI achievement rate set...

• Customize KPIs: Allows businesses to set performance indicators consistent with business goals and specific requirements of each department.
• Real-time tracking: Displays data on KPIs and related performance indicators in real-time, helping managers and employees track progress effectively.

• Establish and monitor SLAs: Enables businesses to establish service level and response time commitments, and monitor compliance with these commitments.
• Alerts when SLA violations: Create automatic alerts when there are SLA violations, helping managers handle problems promptly.

• Automatic reporting: Generate automatic reports on labor performance, KPIs progress and SLAs compliance to support data-based decision making by management.
• Data analytics: Provides data analysis tools to better understand trends and patterns in labor performance, thereby providing improvement strategies.

• Integration with existing systems: KPI & SLA Engine software can integrate with other systems in the business such as customer relationship management system (CRM) or enterprise resource management system (ERP) .
• Feature expansion: Provides the ability to expand features to suit business needs when necessary, ensuring system flexibility and scalability.