KPI & SLA Engine
Experience Standards
Benefits brought
The product provides a platform for measuring work efficiency and service quality, based on integrating data from the source transaction system, allowing measurement of labor productivity by many different methods.
Evaluate labor productivity quickly
The system allows to provide information on labor productivity at the course level, providing information to appropriate employees and managers, thereby making decisions to adjust appropriate behavior to optimize work efficiency.
Comprehensive measurement of labor productivity
Measurement information includes the number of documents, the complexity of the documents, the quality of work (fast or slow, many or few errors, good or bad impression), implementation time, revenue generated, KPI achievement rate set...
Set up and track KPIs
- Customize KPIs: Allows businesses to set performance indicators consistent with business goals and specific requirements of each department.
- Real-time tracking: Displays data on KPIs and related performance indicators in real-time, helping managers and employees track progress effectively.
SLA management
- Establish and monitor SLAs: Enables businesses to establish service level and response time commitments, and monitor compliance with these commitments.
- Alerts when SLA violations: Create automatic alerts when there are SLA violations, helping managers handle problems promptly.
Analysis and reporting
- Automatic reporting: Generate automatic reports on labor performance, KPIs progress and SLAs compliance to support data-based decision making by management.
- Data analytics: Provides data analysis tools to better understand trends and patterns in labor performance, thereby providing improvement strategies.
Integrate and expand
- Integration with existing systems: KPI & SLA Engine software can integrate with other systems in the business such as customer relationship management system (CRM) or enterprise resource management system (ERP) .
- Feature expansion: Provides the ability to expand features to suit business needs when necessary, ensuring system flexibility and scalability.
Solution features
Our solution is designed and built according to Micro-Service architecture
Is a combination of MicroServe architecture platform (for administrative applications) and ETL solution architecture, allowing users to use the interface to update labor productivity configuration information, retrieve labor productivity reports on the basis of large data calculation processing from the ETL platform
Advantages
Diverse integration options
Allows connecting source systems in many different ways such as via DB, API or Message Queue
Ability to customize configuration
Allows you to change the configuration information for calculating labor productivity in different stages
Solution features
Act transparently and objectively
Completely eliminate errors related to emotional factors when evaluating employees' working abilities
Reduce pressure on management-level personnel
Measure labor productivity information quickly, minimizing errors and a huge but somewhat complicated and boring workload for timekeepers
Improve productivity
Helps associate work efficiency with employee salaries, thereby optimizing results for organizations and individuals.
Measure and record automatically
Adjusting business goals can be integrated on the basis of adjusting the way labor productivity is recorded
Implementation methodology
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